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050516s2004 xxua ob 001 0 eng |
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|a 9780738491738 (online)
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|a (EBZ)ebs309124e
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|a DLC
|d EBZ
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|a pcc
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0 |
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|a HD30.37
|b .S47 2004
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245 |
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|a Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager
|h [electronic resource] /
|c [Edson Manoel ... et al.].
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250 |
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|a 1st ed.
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260 |
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|a [United States?] :
|b IBM, International Support Organization,
|c c2004.
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500 |
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|a "December 2004."
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500 |
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|a "SG24-6464-00."
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504 |
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|a Includes bibliographical references and index.
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630 |
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|a Tivoli Business Systems Manager.
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630 |
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|a IBM Tivoli service level advisor.
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650 |
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|a Business
|x Data processing
|x Management.
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650 |
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|a Electronic commerce
|x Management.
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650 |
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|a Information technology
|x Management.
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650 |
|
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|a Service-level agreements.
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700 |
1 |
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|a Manoel, Edson.
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710 |
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|a International Business Machines Corporation.
|b International Technical Support Organization.
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773 |
0 |
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|t ProQuest Ebook Central - Academic Complete
|d ProQuest Info & Learning Co
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776 |
1 |
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|t Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager /
|w (DLC)2005274478
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856 |
4 |
0 |
|3 Full text available
|z Available in ProQuest Ebook Central - Academic Complete.
|u https://ezproxy.wellesley.edu/login?url=https://ebookcentral.proquest.com/lib/well/detail.action?docID=3306461
|