Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager

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Bibliographic Details
Other Authors / Creators:Manoel, Edson.
Other Corporate Authors / Creators:International Business Machines Corporation. International Technical Support Organization.
Format: Electronic eBook
Language:English
Edition:1st ed.
Imprint: [United States?] : IBM, International Support Organization, c2004.
Subjects:
Online Access:Available in ProQuest Ebook Central - Academic Complete.
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008 050516s2004 xxua ob 001 0 eng
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050 0 0 |a HD30.37  |b .S47 2004 
245 0 0 |a Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager  |h [electronic resource] /  |c [Edson Manoel ... et al.]. 
250 |a 1st ed. 
260 |a [United States?] :  |b IBM, International Support Organization,  |c c2004. 
500 |a "December 2004." 
500 |a "SG24-6464-00." 
504 |a Includes bibliographical references and index. 
630 0 0 |a Tivoli Business Systems Manager. 
630 0 0 |a IBM Tivoli service level advisor. 
650 0 |a Business  |x Data processing  |x Management. 
650 0 |a Electronic commerce  |x Management. 
650 0 |a Information technology  |x Management. 
650 0 |a Service-level agreements. 
700 1 |a Manoel, Edson. 
710 1 |a International Business Machines Corporation.  |b International Technical Support Organization. 
773 0 |t ProQuest Ebook Central - Academic Complete   |d ProQuest Info & Learning Co 
776 1 |t Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager /  |w (DLC)2005274478 
856 4 0 |3 Full text available  |z Available in ProQuest Ebook Central - Academic Complete.  |u https://ezproxy.wellesley.edu/login?url=https://ebookcentral.proquest.com/lib/well/detail.action?docID=3306461