Improving Utilities with Systems Thinking : People, Process, and Technology.

Improving Utilities with Systems Thinking : People, Process, and Technology.

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Bibliographic Details
Author / Creator: Vitasovic, Cello.
Other Authors / Creators:Olsson, Gustaf.
Ingildsen, Pernille.
Format: eBook Electronic
Language:English
Edition:1st ed.
Imprint: London : IWA Publishing, 2022.
Subjects:
Electronic books.
Local Note:Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2023. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Online Access:Click to View
Table of Contents:
  • Cover
  • Contents
  • Introduction of Authors
  • Foreword
  • Prologue: From Smart to WISE-A Wake-Up Call
  • Guide to the Reader
  • Introducing the Document
  • The Topic
  • The Intended Reader
  • Key Messages
  • Executive Summary
  • 1. The UAIM Framework Experiences
  • 2. Water Intrapreneurs for Successful Enterprises-A Vision
  • 2.1 Urban Water Challenges-Globally and Regionally
  • 2.1.1 Nature and Water
  • 2.1.2 Climate Change
  • 2.1.3 Sustainability Goals
  • 2.1.4 The WISE Approach
  • 2.2 Qualities of a Wise Utility
  • 2.3 The Role of Systems Thinking
  • 2.4 The WISE Framework
  • 3. Value Creation
  • 3.1 Value Creation-Business Processes
  • 3.2 Value Creation-People
  • 3.3 Value Creation-Technology
  • 3.4 Integration-The Core of Systems Thinking
  • 4. External Impact
  • 4.1 The Outcome
  • 4.2 Safeguarding Future Water Supply
  • 4.2.1 Water Reuse
  • 4.2.2 Influencing Customer Behavior
  • 4.2.3 Tariffs and the Value of Water
  • 4.3 External Impact
  • 4.4 Adaptation to Human Society and Environment
  • 5. Organizational Learning and Change Management
  • 5.1 Addressing the Challenge of External Adaptation
  • 5.2 Organizational Culture
  • 5.3 Understanding How Humans Make Decisions
  • 5.4 Understanding How Organizations Make Decisions-Organizational Culture
  • 5.5 A Continuously Learning Organization-A Path to Wisdom
  • 5.6 Dealing with Wicked Problems
  • 6. UAIM Results-Models and Methods
  • 6.1 The UAIM Effort Toward WISE
  • 6.2 UAIM Results-Business Processes
  • 6.2.1 Business Process Maturity Model
  • 6.2.2 Illustration of Continuous Improvement
  • 6.3 UAIM Results in the "People Topics"
  • 6.3.1 Workforce and Organizational Culture
  • 6.3.2 Change Management
  • 7. Transition from UAIM to WEF/WISE
  • 7.1 Technology in the Smart Utility Era
  • 7.2 Integrating All Aspects of Value Creation and Change Management
  • 7.3 A Project Becomes a Movement.
  • 7.4 Next Steps
  • 8. LEAP-Leaders for Emerging Applied Practices
  • 8.1 The Purpose of LEAP
  • 8.2 Why Join LEAP
  • Abbreviations
  • Acknowledgments
  • References
  • Index
  • Endnotes.

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