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La calidad del dato en los sistemas de informacion /
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Salcedo Cifuentes, Mercedes
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Cardona Orozco, Sonia Lucia
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Gutierrez Martínez, María Isabel
Imprint 2010
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ACM journal of data and information quality
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Integrated measurement-- KPIs and metrics for ITSM : a narrative account /
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McLean, Daniel (ITSM Consultant)
Imprint 2013
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It's all about relationships : what ITIL doesn't tell you /
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Van Hove, S. D.
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Mills, Kathy S.
Imprint 2013
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